Frequently Asked Question

Archives: FAQs

.How many micron of/ How thick is 9K/11K/14k/18K Gold plating?

The gold plating will be about 0.03-0.05μm (micron) for our jewelry products. But actually the gold plating is just a decoration purpose. After adding a process of clear coating over the gold plating, it will last for longer time without color fade.

.What is your terms of payment ?

Payment<=3000USD, 100% in advance. Payment>=3000USD, 50% T/T in advance ,50% balance before shipment.

 How to pay? 

You can pay us through T/T bank transfers or through AlibabaTrade Assurance paid by Credit Card such as Visa, Materscard, ect..

 Do you offer custom packaging?

Yes, we can help you to make custom paper box, bags and stickers.

 Can I customize my own design for small order? 

Yes, we can do that for your own design and we can engrave your logo on the product.

. How long is your average lead time? 

Stock items: shipping within 3~5 days. 

Customized items: 7~15 days for sampling, 10~30 days for mass production. 

Can I get discount?

Yes, we have discount policy for old customers or big orders. 

Do you provide samples ? Is it free or extra ?

Yes, for the samples we have stock, we could offer the free samples but do not pay the cost of freight.

Can I place mix order with different styles?

Sure, we can accept this way. 

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Can’t find the answers to you need?

No problem, please feel free to contact us at any stage of the jewelry-making process and we’ll be happy to answer any questions you may have.

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I’m Sparrow Xiang from dgjewelry.cn. My team and I would be happy to chat with you by video call or phone. We’d love to learn more about your business, needs, and expectations.