Is quality guarantee?
Definitely, we’re looking for long time mutual benefit business not one-time business. We do 100% in house quality inspection before shipping. We’ll re-make at our own cost for any quality problems on our products.
Why do I choose you for the first order?
We’re a verified gold supplier and trade assurance supplier on Alibaba, any quality problems you can come back to us directly, we will remake for you or refund money. We welcome your visit or third party inspection of our factory before order.
About electroplating, electroplating color preservation and other questions?
1. All stainless steel of our company uses PVD plating, and there is no problem in normal use for 3 years;2 copper silver is water plated, color preservation is not stainless steel long;3. At present, the thickness of PVD and water plating in our company is 0.03~0.05u, and both PVD and water plating can be […]
Do you provide free sample?
Sure, we would be happy to provide samples upon your request. However, please keep in mind that we do charge for the cost of the samples and shipping. If you do decide to move forward with an order, we can certainly deduct the cost of the samples from your total. Please let us know if […]
Are you a factory or a trading company?
We are a factory that specializes in manufacturing jewelry. We have the capacity to produce large volumes of high-quality products to meet our customers’ demands. If you have any further questions or would like to discuss potential business opportunities, please do not hesitate to reach out to us.
Silver jewelry is not magnetic,but Claw clasp is magnetic,why?
Yes, Silver is not magnetic, while clasp is magnetic due to there is a spring inside the clasp. Here is a rough clasp structure you can see below： So the spring is made by steel, so it is magnetic.
How do you handle after-sales service and returns?
We stand by the quality of our products. If you or your customers face any issues with our products, we offer a comprehensive after-sales service, including refunds and exchanges where necessary. We aim to resolve any issues promptly and to your complete satisfaction.
What quality control measures do you have in place to ensure consistent quality in your jewelry?
We adhere to strict quality control procedures at every stage of production, from material selection to final inspection. Our QC team is highly skilled and trained to spot even the smallest imperfections, ensuring only the highest quality products reach our clients.
What kind of packaging do you provide for your jewelry?
“Our own packing are very simple PE bag to save the cost and shipping, while We offer a variety of packaging options that can be customized to align with your brand identity. These range from simple pouches and boxes to more luxurious packaging options, all designed to enhance the unboxing experience. You can always contact […]
